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Returns & Refunds

You have 14 calendar days to return an item from the date you received it. You must specify the reason of return / exchange in an email to customer service at info@diycraftmart.com - All returns must be authorised by a member of the Customer Service Team. We will not be able to accept requests for returns if after 14 days.

Buyers are responsible for return shipping fees.

To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging with includes all accompanying screws and fittings that were included in the order. If you receive damage, faulty , or item not same as mention in description please contact us immediately (within 3 days of receiving item) of receiving item. Must be provide damage/faulty/defective item image(s) or video(s) ). Buyer remorse not acceptable. 

The 20% restocking fee applies to all standard returns. If the item is not returned in original packaging nor fit for resale, the restocking fee may be higher at the discretion of the Returns Department.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items  

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Book with obvious signs of use 
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
- Any item not in its original condition is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 14 days after delivery 

Refunds (if applicable)  

If wish to return, please contact us. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed within 2-3 business days, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by us. Failure to pay customs charge may result in the destruction of your order by customs, meaning you will receive a refund of up to 20%.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 

Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. 

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us firstly to confirm the solution. Once we confirm the return, we will send the return shipping address to you. Please follow all of the instructions provided.

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

We always recommend to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.